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Shipping & Returns
Shipping Policy
As the buyer, you are responsible for all shipping-related charges. Standard shipping terms are F.O.B. Shipping Point, and freight is billed as Freight Collect. Buyers are to provide a valid 3rd Party freight billing account at the time the order is placed. If you do not have a valid shipping account, freight can be added to domestic orders via UPS Ground or Canada Post (PO Boxes are not valid). This option must be paid in advance of shipping. (You must provide a valid shipping address for those orders being shipped by common carrier. Title Transfer and Risk of Loss pass to the Buyer with delivery to a common carrier or agent.
If a Buyer provides an incorrect or invalid UPS or FedEx account number, they will be responsible for any fees that are charged back to Tavos Industries Inc. If a Buyer fails to pay these fees they will not be able to place orders or receive further shipments until their account is cleared.
Tavos Industries Inc. is not responsible for any additional fees, including but not limited to VAT, other taxes, duties, brokers or customs charges. International shipments will be insured at the buyer’s expense.
Orders are fulfilled subject to demand. Lead times are published as follows and may be amended from time to time, without further notice. A Tavos representative will inform you of any changes to the published
Lead Times when the order is placed.
Lead time for Custom Orders is typically within 3-4 weeks.
Lead time for New Custom Items is typically within 4-5 weeks.
Return & Exchange Policy
Due to Health and Safety concerns, we have a No Returns policy once the Product has left the custody of Tavos Industries Inc. The only exception to this policy is where a claim is made for a defect in materials or workmanship.
Product Replacement Circumstances:
Defective Product
Should an item be found to be defective upon receipt, please notify a Tavos representative at info@tavoscanada.com . A Tavos representative will work with you to have the defective product returned at no charge. The Tavos representative will issue an RMA (Return Material Authorization) along with instructions for the return of the Product. No Product is to be returned without a properly documented RMA prior to the Buyer’s delivery to a common carrier. The RMA must accompany the return shipment. Returned items must be returned in their original quantity ordered and include the original carton, packaging, and receipt paperwork within 10 days of receipt of the Product. Defective products will be replaced as soon as possible. All orders are non-refundable.
If Your Order Does Not Arrive
Please wait seven days to notify us if your merchandise does not arrive. We will assist the Buyer in filing a tracer with the selected carrier by providing pertinent information that may be required. Upon notification from the carrier of a non-delivery, the merchandise will be replaced.
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Claims for Damaged Merchandise
Title Transfer and risk of loss pass to the buyer with delivery to a common carrier. Tavos Industries is not responsible for any damage caused in transit. Freight terms are FOB Shipping Point, Freight Collect. If the damaged merchandise is received, please contact the carrier who shipped the merchandise immediately to file a claim.